pkluk's Privacy Policy — Your Information in Safe Hands

1.1 Personal Identity Information

Information we collect during account registration and verification:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (where applicable)

1.2 Financial Information

We collect your payment-related information to complete transactions. The necessary financial details are collected when making deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. However, full bank account numbers or card numbers are not stored on our servers — these are processed directly by the payment gateway.

1.3 Usage Information (Automatic Data)

When you use pkluk, the following information is collected automatically:

• IP address and device type
• Browser information and operating system
• Time spent on the platform and pages visited
• Game session data and betting history
• Login time, logout time, and device identifier

1.4 Communication Information

When you contact our customer service team via live chat or email, that conversation is stored. This is used to improve service quality and to provide you with better support in the future.

2.1 Service Delivery & Operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Managing gaming sessions and recording results
• Providing bonuses and promotional offers
• Managing VIP program benefits

2.2 Security & Fraud Prevention

We analyze information to keep your account and transactions secure. Detecting suspicious activity, preventing money laundering, and blocking unauthorized access are all part of this process.

2.3 Responsible Gaming

By analyzing your gaming behavior, we determine responsible gaming needs. If any user's behavior appears concerning, we provide the necessary support.

2.4 Customer Service

Information is used to resolve your inquiries, complaints, and support requests quickly and effectively.

2.5 Platform Development

By analyzing user experience, we continually improve pkluk's services and technology. Which features are most popular, where issues are occurring — this information helps us make our service better.

3.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transfers between the website and server are secured
• Sensitive data stored with AES-256 level encryption
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing
• Two-Factor Authentication support

3.2 Administrative Protection

Only authorized staff can access user information on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular training.

3.3 Response to Data Breaches

If a data breach occurs or is suspected, we will promptly notify affected users and take the necessary steps to limit the damage. Investigating and resolving the incident is our priority.

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), technology support, and security services. These partners are contractually bound to protect your information.

4.2 Legal Obligations

We may disclose necessary information to comply with a court order, valid legal process, or a legitimate request from a regulatory authority. In such cases we will act in accordance with the law and protect your interests to the extent possible.

4.3 Business Transfers

In the event of a change in business ownership, merger, or acquisition, user information may be transferred. In such cases the new owner will be bound to follow the terms of this Policy, and you will be notified in advance.

4.4 Game Providers

Our platform includes games from various providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt. Session data may be exchanged with the relevant provider during gameplay, but no personal identity information is shared.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining your login session, ensuring security, and managing game sessions. These cookies cannot be disabled.

5.2 Performance Cookies

These cookies tell us which pages are visited most, where errors are occurring, and which parts of the platform need improvement. They do not collect personal identity information.

5.3 Cookie Controls

Cookies can be controlled or deleted through your browser settings. However, disabling certain cookies may cause some pkluk features to not work correctly.

6.1 Right to Access

If you want to know what information we hold about you, you can request it from us. We will provide you with a copy of that information within a reasonable time.

6.2 Right to Rectification

If any information in your account is incorrect or incomplete, you can request that it be corrected. Keeping accurate information is important for both us and you.

6.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain certain information for a specified period due to legal obligations or legitimate business needs.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. We will review your objection and take appropriate action.

6.5 Right to Withdraw Consent

Where information processing relies on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect prior processing.

Strict Prohibition for Those Under 21

pkluk is for persons aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

Age Verification Process

We verify users' ages during the registration process. If required, a government-issued ID or other documents may be requested for additional identity verification. If a parent or legal guardian believes their child has registered on our platform, please contact [email protected].

Active Account Information

We retain all necessary information for as long as your account is active. Even after an account is closed, certain information may need to be kept for a specified period for legal, regulatory, or business reasons.

Transaction Records

Records of financial transactions are retained for a specified period in accordance with applicable law for legal compliance and financial audit purposes. Once that period has passed, the records are securely deleted.

Communication History

Records of customer service communications are retained for a reasonable period for the purposes of service improvement and dispute resolution.

Notice of Changes

We may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through the platform. The updated Policy will take effect from the date it is published.

Meaning of continued use

Continuing to use pkluk after updated policies are published will be considered your consent to the new policies. If you do not agree to the policy changes, you may request that your account be closed.

Privacy-related requests

• Email: [email protected]
• Live chat: 24/7 — available in both Bengali and English

Please clearly state the nature of your request so we can assist you quickly. pkluk is always committed to protecting your privacy.